Receptionists

Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

Most occupations in this field typically require a Certificate II or II qualification.

Tasks Include:

• greeting and welcoming visitors, and directing them to the appropriate person
• arranging and recording details of appointments
• answering inquiries and providing information on the goods, services and activities of the organisation
• answering, connecting and transferring telephone calls
• receiving and resolving complaints from clients and the public
• receiving and distributing correspondence, facsimile messages and deliveries
• maintaining the reception area
• advising on and arranging reservations and accommodation
• may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

Occupations:

• Receptionist (General) 
• Admissions Clerk 
• Hotel or Motel Receptionist 
• Medical Receptionist

Receptionist (General)

Greets clients and visitors, and responds to personal, telephone, email and written inquiries and requests.

Admissions Clerk

Alternative Title:

• Hospital Ward Clerk

Records and processes information required for the admission and discharge of hospital patients and responds to telephone inquiries.

Hotel Or Motel Receptionist

Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.

Medical Receptionist

Greets patients and other clients in a health facility, such as a clinic, practice, centre or surgery, and responds to personal, telephone and written inquiries and requests.